Privacy Policy

TaskDash, Inc. (“TaskDash,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website, mobile applications, provider applications, and related services.

By using TaskDash, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Account Information: name, email address, phone number, profile information, and login details.
• Service Request Information: service type, issue description, photos, job notes, location, address, scheduling details, and request history.
• Provider Information: provider profile, business details, licensing or verification information, availability, service categories, earnings, and payout-related information.
• Payment Information: payment status, transaction details, payout records, and related billing information. Payment processing may be handled by third-party providers such as Stripe.
• Location Information: approximate or precise location when needed to match customers with providers, estimate distance, track job progress, or support dispatch features.
• Device and Usage Information: device type, browser type, IP address, app activity, log data, crash data, and performance information.
• Communications: messages, support requests, emails, calls, or other communications with TaskDash or users on the platform.

2. How We Use Information

We use information to:

• Create and manage customer and provider accounts.
• Process service requests and match customers with providers.
• Support live job tracking, dispatch, scheduling, and request updates.
• Process payments, refunds, provider payouts, and transaction records.
• Verify providers and help maintain platform safety.
• Send service updates, notifications, support messages, and administrative communications.
• Improve our website, applications, services, security, and user experience.
• Detect, prevent, and respond to fraud, abuse, security risks, or illegal activity.
• Comply with legal, tax, financial, regulatory, and business obligations.

3. Location Information

TaskDash may use location information to help customers find nearby providers, allow providers to receive relevant job offers, support navigation, estimate arrival, and improve dispatch accuracy. You can manage location permissions through your device settings, but some features may not work properly without location access.

4. Payments and Third-Party Processors

TaskDash may use third-party payment processors, including Stripe, to process payments, transfers, refunds, and provider payouts. We do not store full payment card numbers on our own servers. Payment information is handled according to the payment processor’s security and privacy practices.

5. How We Share Information

We may share information with:

• Customers and Providers: information needed to complete service requests, such as names, service details, location, job status, and contact-related information.
• Service Providers: vendors that help us operate TaskDash, including hosting, analytics, payment processing, notifications, customer support, and security tools.
• Legal or Safety Purposes: when required by law, court order, legal process, or to protect rights, safety, users, property, or the platform.
• Business Transfers: in connection with a merger, acquisition, financing, sale of assets, restructuring, or similar business transaction.

6. Data Retention

We keep information for as long as needed to provide services, maintain records, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements. Retention periods may vary depending on the type of information and the reason it is collected.

7. Security

We use reasonable administrative, technical, and organizational measures to protect information. However, no system can be guaranteed to be 100% secure. You are responsible for keeping your account credentials safe.

8. Your Choices

You may be able to update account information, manage notification preferences, control location permissions, or request account assistance by contacting us. Some information may be retained when required for legal, safety, financial, or operational reasons.

9. Children’s Privacy

TaskDash is not intended for children under 13 years old. We do not knowingly collect personal information from children under 13. If we learn that we collected such information, we will take reasonable steps to delete it.

10. Cookies and Website Analytics

Our website may use cookies, analytics tools, or similar technologies to understand traffic, improve performance, and support marketing or security. You can manage cookies through your browser settings.

11. Third-Party Links

TaskDash may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of those third parties.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If we make changes, we will update the “Last Updated” date above. Continued use of TaskDash after changes means you accept the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or your privacy rights, contact us at:

TaskDash, Inc.
Email: support@taskdash.co
Admin: admin@taskdash.co